In-stock items: we aim to ship within 48 hours (excluding weekends)

Pre-order items: Please refer to the dispatch date on the related product page.

Personalization will add 2-4 business days to the processing time of your order.

Expected Shipping Times

Express Priority: 5-12 business days, depending on your location.

Express Plus: 2-5 business days, depending on your location.

We can not change your shipping address after we ship your order. If you need to change your shipping address, please do so within 48 hours. 

At GRAMS28 we craft our new and highly demanded products in small batches. Allowing our craftsman to work more seamlessly to retain the high level of quality you have grown to expect. Once we complete your piece to our satisfaction, we will ship it to you by the estimated dispatch date.

The dispatch date is an estimation. Many factors can impact our production timeframes since our products are handmade and require a lot of attention to detail. Retaining a high level of quality is vitally important. For that reason, we can't guarantee the items ship out on time. If you find your order hasn't shipped out by the estimated dispatch date, please feel free to reach out. We promise to be as transparent as possible about the status of your order.

For UK orders, All duties and taxes are included in the purchase price, no extra fees on delivery.

Your entire order will be shipped together once everything is ready. However, if you'd like to receive certain items separately, we can arrange that at an extra shipping cost.

We will not be responsible for any failed delivery attempts due to incomplete/wrong addresses. You will be responsible for any extra costs to salvage your shipment, if the shipping of your order faces such issues. Kindly ensure that you have entered the correct address.